Frequently asked questions
Is the color exact? It is the manufacturer's published color, painted into the customer's photo under that photo's light. Treat it as a strong illustration and confirm with a sample. Brand, name and code are on every export.
How fast is it? About ten seconds. Busy moments can take thirty.
How many colors at once? Up to three, on up to three surfaces, in one render.
Does it work on exteriors? Yes: siding, stucco, brick, trim, doors, garage doors.
Cabinets? Brick? Stucco? Yes to all. The model paints the surface you name.
What photo works best? Daylight, level, the surface filling the frame.
Does it work on iPhone and Android? Yes, in the browser. Nothing to install; add it to the home screen if you like.
Can my crew share a login? One account per company works; Client mode keeps homeowners out of it. Separate logins per crew member are not offered yet.
Can I white-label it? From Crew, nothing of ours appears: your logo, your colors, your photo behind the app.
What does the homeowner see in Client mode? Your logo, this visit's renders, the before/after. No balance, no settings, no other jobs.
Can the homeowner do it on their own phone? Yes, with a guest QR link (Crew and up) or through your website widget (Studio).
Do credits expire? No.
Do unused monthly renders roll over? No.
What does a render cost me? One monthly render, or one credit past the allowance: 27¢ / 20¢ / 15¢ on Starter / Crew / Studio. The Free plan has no credits.
Are corrections free? Two per photo, then they cost a render each. Each photo can be rendered up to 10 times; shoot it again to keep going.
Is there a free trial? The Free plan: contractors and designers get 10 renders in the first 30 days, then 5 a month; homeowners get 10, then 10 for $2.50. No card.
Can I cancel anytime? Yes, from the Stripe billing portal under Plan & credits. Access runs to the end of the paid period.
Where are my photos stored and for how long? On our servers; originals 90 days, renders 12 months. See the retention article.
Who sees the homeowner's photo? You. It goes into your account.
Do you sell data? No.
Which brands? 25, including Sherwin-Williams, Benjamin Moore, Behr, PPG, Valspar, Dunn-Edwards, Glidden, Farrow & Ball. 51,408 colors.
Can I add a brand you do not have? Tell us which; if the manufacturer publishes its colors, it can be added.
Can I search by a color I saw in a magazine? Describe it in words: "dusty rose", "warm greige". The closest real paints appear.
Can I upload my own logo? Yes, from Starter. PNG with a transparent background looks best.
Can I change the button on my website without re-pasting? Yes. Style it in Settings and the site follows within a minute.
Does the widget slow my site? No. One small script, loaded after the page.
Does the widget help my SEO? The link button is a real link with your own text; search engines follow it.
What is a widget key and why 200? The key ties your site to your account; 200 renders a year is the spend ceiling per key. Renew resets it.
Can I revoke a guest link? Yes, from the Guest links card, immediately.
Can I get leads by text instead of email? Not yet; the Leads tab and the email are the two channels.
Is there an API? Not yet.
Can I export my leads? Not yet; tell us if you need it and in what format.
Is it a real person answering chat? An assistant answers from this help center first and hands to a person when it cannot help.
What if the render is stuck? Wait two minutes, then check History. Stuck renders are marked failed and refunded within ten minutes.
Can I delete a render? Renders are deleted automatically after 12 months. Email us to delete one sooner.
How do I close my account? Menu › Close account. Thirty days to change your mind.
Where is my receipt? Stripe emails one per charge; the billing portal lists them.
Can I pay yearly? Not yet.
Do you offer a reseller or partner plan? Write to us.